At Blush Lunara, we want you to love every piece you receive. If your order does not work out, we are happy to offer a simple and convenient return process.
Please review our return and refund policy below.
1. Return Eligibility
We accept returns within 30 days from the date you receive your order.
To be eligible for a return, items must meet the following requirements:
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Items must be unworn, unused, and in their original condition.
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Items must have all original tags attached.
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Items must be free from makeup, perfume, deodorant marks, stains, washing damage, or any signs of wear.
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Items must be returned in the original packaging when possible.
For hygiene and safety reasons, certain items may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Clearance items marked as non-returnable
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Items purchased with significant promotional discounts (if stated at the time of purchase)
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Items that have been worn, washed, altered, or damaged
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Gift cards
3. Return Request Process
To start a return, please contact our customer service team:
Email: service@blushlunara.com
Phone: (817) 464-9355
Please include:
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Order number
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Customer name
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Reason for return
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Photos of the item (if the item is damaged or incorrect)
Our customer service team will review your request and provide return instructions.
Please do not send items back before receiving return approval from our team.
4. Return Shipping
Customers are responsible for return shipping costs unless:
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The item received is damaged.
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The wrong item was sent.
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The item has a verified quality issue.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
We recommend using a trackable shipping service when returning items, as Blush Lunara is not responsible for lost return packages.
5. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If your return is approved:
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Your refund will be processed to the original payment method.
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Refunds are usually completed within 5–10 business days after approval.
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Processing times may vary depending on your bank or payment provider.
Please note that original shipping charges are not refundable.
6. Exchanges
We currently support exchanges when the requested item is available.
If you would like to exchange an item, please contact our customer service team within 30 days of receiving your order.
If the replacement item is unavailable, we will provide a refund according to our return policy.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.
Please provide:
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Order number
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Photos showing the issue
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A description of the problem
We will review your request and work with you to provide a suitable solution.
8. Order Cancellation
Orders can only be canceled within a limited time after purchase and before they enter the processing or shipping stage.
Once an order has been processed or shipped, it cannot be canceled. Customers may request a return after receiving the order according to our return policy.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Trade Name: Blush Lunara
Email: service@blushlunara.com
Phone: (817) 464-9355
Thank you for shopping with Blush Lunara.
We appreciate your trust and hope to bring you beautiful styles that make every moment feel special.